When was the last time you took a real vacation?

And no, one where you’re “just checking in” doesn’t count.

Studies show that 70% of physicians do patient-related work on a typical vacation day. And if you’re in urology, you’re even worse off—55% of your colleagues work 30 minutes or more on each vacation day.

No wonder 59% of doctors take fewer than three weeks of vacation annually.

Here’s the thing: no physician went to med school to become a 24/7 customer service representative.

Yet that’s exactly what many experience. Between insurance hassles, administrative mountains, and patients who need hand-holding through complex treatments, you’re drowning in everything except actual medicine.

This article will explain how your practice can fully utilize menMD’s complete suite of services to finally break free from constant patient interruptions while trying to rest and recharge.

How menMD can help put your back office on autopilot

We’re on call for your patients

Every menMD patient member has access to our dedicated support line where our care coordinators are able to answer questions about their treatment plan, medication, or other concerns. When they call with questions about their treatment, they’re talking to someone who understands their case, not reading from a script.

Our team is an extension of yours

We pride ourselves on being partners with all of the practices we work with, not just a vendor. Emergency or not, when your support staff is stumped, they can reach out to their dedicated menMD Account Manager at any time

Prescription management becomes automated

Patients can log in at any time to our HIPAA-compliant portal to order refills, track shipments, and manage their treatment schedules. Your staff stops fielding “Can you call in my refill?” requests. The system sends automatic reminders, handles insurance issues, and even offers AutoFill for regular medications.

Comprehensive patient education occurs independently

menMD schedules proactive outbound calls to monitor treatment progress. They guide patients through side effect concerns, proper medication adherence, or even injection techniques.

Direct pharmacy integration eliminates bottlenecks

Instead of calls and EHR submissions and faxes bouncing between your office and pharmacies, orders can go directly into menMD’s prescription writing system. Doing this helps patients get their medication faster, with better tracking, and fewer errors.

What This Means for Your Practice

Here’s exactly what happens to your practice metrics:

Call volume drops significantly

It’s not unusual for menMD providers to see a massive reduction in phone calls to their office. Fewer interruptions mean you can actually focus during patient visits instead of wondering when the next “quick question” will come in.

Patient retention climbs

When patients feel supported between visits, they stick with their treatment plans. They don’t disappear because they got frustrated trying to navigate your phone system or wait for a callback about basic questions. menMD also offers some of the best patient resources and education in the industry. Education developed by or alongside experts and urologists means it’s accurate and trustworthy.

Referrals increase naturally

Patients who receive exceptional ongoing support become your best marketing team. They tell their friends about their experience, not just with you, but with your entire practice ecosystem.

Revenue grows without adding overhead

More patients, better retention, fewer administrative headaches. Your practice scales without hiring additional staff or extending office hours.

Quality of care improves

When routine questions are handled by specialists, your clinical time becomes more valuable. You’re diagnosing and treating, not explaining injection techniques for the fifth time today.

Maximizing your menMD partnership

Even if you’re already working with menMD, you might not be utilizing our complete suite of services. Many practices start with one or two solutions and gradually expand as they see results.

Audit your current setup

Are your patients using the patient portal for prescription management? Have you implemented the proactive outbound call program? Are you leveraging the direct pharmacy integration for all eligible medications?

Expand systematically

You don’t need to activate everything at once. Add one new service, let your team adjust, then layer in the next component. Each addition compounds the benefits of what you’re already using.

Optimize what’s working

If certain aspects of your partnership are delivering exceptional results, menMD can help you scale those elements across more of your patient base.

What providers are saying

The results speak through the experiences of long-term partners:

They provide a personal touch and treat my patients as if they were their own,” explains one urologist who’s maintained a partnership with menMD for over 10 years. “The quality of products at competitive prices combined with exceptional customer service has helped maintain our practice’s reputation for excellence.”
Another practice noted the clinical impact: “Our patients rarely call the office for technical advice as the staff at menMD has been outstanding in reviewing proper use of this therapy.

From a practice management perspective, the administrative relief is substantial.

As one practice manager explained:

menMD has been instrumental in helping manage our high-volume patient call burden by partnering with us to help manage the needs of our sexual medicine patients while helping us meet our mission of providing the best available care.

Your next vacation looks different

Picture this: you’re on a beach, phone silent, reading for pleasure instead of necessity.

Back home, your patients are getting all the support they need to have the most positive outcomes. Injection questions go to menMD care coordinators. Prescription refills happen through the portal. Side effect concerns are handled by specialists who document everything for your review.

You return to find a practice that ran smoothly without you and you’re recharged to provide the best care possible.

Ready to maximize your partnership?
Contact our team to discover which menMD services you’re not currently using and how they can help transform your work-life balance starting this month.